Learning Objectives

1-1 Explain what operations management is and why it is important.

1.2 Describe the major decisions that operations managers typically make.

1.3 Explain the role of processes and “process thinking” in operations management.

1.4 Explain what the supply chain is and what it means to view operations management using a “supply chain perspective.”

1.5 Identify the partners and functional groups that work together in operations management.

1.6 Define the planning activities associated with managing operations across the supply chain.

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